SmartNumbers in Public Sector

New government legislation and new recommendations affecting public sector services are frequent. For instance, the Employment Act was amended in 2009 to extend the right of workers to request flexible working where they have children below the age of 17. In March 2008 Lord Laming’s review of child protection, ordered by the government, resulted in a significant number of recommendations aimed at the overhaul of social work. And in 2009 the outbreak of Swine Flu has stretched all areas of government as they have rushed to revise response and continuity plans in the face of a pandemic.

Across the Public Sector, community-based teams are playing an increasingly critical role in the delivery of services to the public - examples include mental health care, child protection, maternity care, and palliative care. All such teams are experiencing communication challenges that impact upon the quality of service and care they can provide - and the challenges are magnified in cross-functional/service teams.

An individual receiving care may need access to their community care worker at any time of the day. Yet often due to the limitations of the telephony service vulnerable people often cannot reach the individual best placed to handle their call - even when that person is on duty. Instead, callers seeking help invariably reach a switchboard or centralised on-call member of staff.

SmartNumbers helps the Public Sector:

  • Support flexible working and hot-desking initiatives.
  • De-risk and speed property rationalization programmes.
  • Improve business continuity and pandemic preparedness.

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