SmartNumbers in Health

The last ten years have seen a tremendous increase in government funding on services and staff within the NHS.

The Darzi report recommended that in the next ten years service quality improvements need to be achieved by implementing new working practices and efficiencies - and not just from extra funding. This being especially true given the current economic and political climate.

The aim is to improve high quality patient care through “joined-up services”. Care delivery needs to be more accessible and integrated across primary and secondary providers and reflects best value for money. Likewise, services need to be offered in the most appropriate settings for patients.

To support the clinical drivers there is a need for new service delivery models or pathways using local care where possible and specialisation where necessary. Together greater emphasis on prevention and increased collaborative between multidisciplinary care teams.

SmartNumbers has an important role to play in the Health sector - to more effectively meet the vision set out by Darzi, the transformational challenges set out by Varney, and the need for improved efficiencies identified by Gershon.

Specific examples of SmartNumbers in Health include:

  • The support for community-based teams delivering ‘Personalised Care’.
  • The simplification and de-risking of property rationalization programmes.
  • To reduce costs and improve call handling performance across health authority estates.
  • The improvement in resilience and business continuity – such as enabling call handling staff to continue to work, but from their homes, during a flu pandemic.

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