SmartNumbers in Defence

The Defence sector is committed to being flexible and creative, harnessing new technologies and ideas to make best use of investment and resources. This requires the MOD and its partners to work flexibly, and cost effectively, with close collaboration between project and task-based teams.

Both the MOD and its larger partners suffer the same complex challenges faced by large organizations dispersed across multiple locations. Each location can carry high separate fixed costs for delivering day to day services, and services that may be required during some kind of disruptive event.

What these types of businesses need from their infrastructure is both flexibility and resilience.

As part of its ongoing estate rationalization programme the MOD’s agenda is to move staff to ‘flexible working’ locations to promote greater efficiency in office space utilisation, and reduce costs and carbon footprint.

An iconic example of this is the MOD’s Abbeywood building in Bristol, home of the Defence Equipment and Supply (DE&S) procurement arm is located.

SmartNumbers has been used by the MOD for a number of years. The benefits the service brings include:

  • Improves availability of staff through the adoption of ‘single numbers’ assigned to a military role or a person for agile working.
  • De-risks and speeds estate rationalization and office moves.
  • Increases resilience and business continuity.
  • Simplified voicemail – consolidation of multiple, discrete, platforms into a single centralized service.

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