What we do
Each of our clients’ voice related business challenges is unique. So each requires an intelligent, individual response. Discover our experience and expertise across the full spectrum of voice solutions by selecting your business challenge from the graphic menu above.
Continuity & Resilience
Your building has become unusable or inaccessible due to fire, extreme weather or a power interruption. What you need is the ability to immediately change how calls arrive into your organisation and continue to reach the right person.
Agility & Business Transformation
You are reshaping your workforce or your requirements for office space. Whether this is to support property rationalisation, home-working initiatives, office expansion or relocation, you are seeking greater control over your published telephone numbers and how calls made to them are handled.
Your customers demand prompt answers to their queries. Any call needs to be delivered to the best placed person available at that time and not end up with someone unqualified to answer the question or worse in a voicemail box alongside less important messages.
Cost Reduction & Control
No matter how sophisticated your enterprise voice network may be your ability to receive calls into your business is dependent upon the PSTN and the limited flexibility, resilience and transparency your communications provider can deliver you.
The increasing use of mobile phones has caused your business to lose control and visibility of communications between your customers and your staff. Calls to business mobiles never need go unanswered and your business should be able to monitor call handling performance across fixed and mobile services.