News Archive

Voice service delivery can speed business transformation
and reduce costs.

April 2010: In this year’s Spring issue of the Central Government Procurement Review, Resilient’s David Collins argues that a well thought through approach to voice service delivery can speed business transformation and reduce costs. 

The publication is distributed to senior managers and directors throughout the civil service across all government departments and executive agencies.

For further information about the Central Government Procurement Review visit:
http://www.searchmedia.co.uk/publications/central_government/

Improving communications in the Healthcare community

30-31st March 2010: This year's Wireless Communications in Healthcare event (to be held at the Institute of Physics, London) looks into the various aspects of implementing wireless solutions in the modern health sector. Andrew Bale, COO at Resilient Networks plc, will add weight to the debate with a presentation on how significant service improvements and cost savings can be made. Andrew's key focus will be to explore how the delivery of team-based communications services in the healthcare sector can enhance the provision of personalised care in the community and drive cost efficiencies.

For further information visit
http://www.landmobile.co.uk/conference.html

Emergency Planners highlight the need for improvements to voice services as severe weather takes its toll on public sector workers

22nd February 2010: Resilient Networks today announced the results of a survey amongst emergency planners who attended the recent Civil Contingencies 2010 Conference. The results highlight the disruption to public services caused by the recent severe weather. It also signals the need for improvements to how voice services are delivered to ensure continuity when workers are unable to reach their normal place of work.

The survey reveals how high level contingency planners, from local authorities, emergency services, government departments and agencies, have been impacted by the recurring instances of extreme weather in the UK over the last two years. 77% stated that severe weather had an impact on their organisation’s operational effectiveness. This contrasted with rising tide events such as pandemics at 37% and terrorist attacks at 22%. 68% stated that they had been impacted by infrastructure failures such as transportation and power outages, highlighting a causal link between such failures and severe weather.

Voice services provided to the public and other public sector departments were considered one of the key services that needed be maintained in the event of a disruption. With 72% stating that losing all telecommunications would have a very significant impact upon their organisation. However, 68% of respondents reported that their staff cannot continue to be contacted on their usual office number if they were unable to reach their place of work.

"The problems caused by the recent severe weather highlights the critical importance of voice communications in the public sector. This is especially acute for groups such as the elderly who are dependent upon the telephone as their primary means of communication," commented Andrew Bale, Chief Operating Officer at Resilient Networks. "This research throws light on just how dependent many of our public sector workers are on being able to reach one physical location to receive calls," added Bale, "It signals the need for improvements to the management of inbound voice services so teams and individuals can continue to handle calls wherever they can be most effective."

The survey was conducted by Resilient Networks at Civil Contingencies Conference 2010 on 26 January 2010. A total of 71 respondents with responsibility for emergency planning participated in the survey. They represent public sector organisations ranging from local councils, primary care trusts, government departments, agencies and the emergency services.

Resilient Networks plc partners with BT to sponsor
Civil Contingencies 2010

26th January 2010: Resilient Networks plc and BT have teamed up under the BT SmartNumbers banner as main conference sponsor for Civil Contingencies 2010, due to be held at the QEII Conference Centre London on the 26th January.

Civil Contingencies 2010: Tackling Tomorrows Threats will build on the success of Civil Contingencies 09, this sell out event saw over 400 key decision makers from within the Cabinet Office and across the public, private and third sectors for a major summit which proved to be a milestone in the sector.

For further information visit www.govnet.co.uk/civil

O2 ‘s Head of Health Sector Development, Nigel Dean, joins Resilient Networks plc

December 7th 2009: Resilient Networks plc today announced that Nigel Dean, previously Head of Health Sector Development at 02, has joined Resilient as Head of Health Sector sales.

Nigel joins Resilient after 10 years with mobile operator O2 (part of the global Telefonica Group) where he filled a number of high profile sales and new business development roles. Latterly Nigel was solely responsible for driving O2’s successful move into the health sector focusing upon e-Health initiatives, including innovations in Telecare and Telehealth.

In his new role Nigel will be responsible for forging new partnerships and together building high quality revenue streams. Geoffrey Paterson CEO, Resilient Networks plc commented, "Nigel’s insight and experience gained from his time with O2 will be very valuable to us." Paterson continued, "Resilient, like O2, is very focused upon delivering real value to the health sector through reduced costs and helping to improve how clinicians and non-clinical staff communicate. I am very pleased to welcome Nigel to our team".

Andrew Bale, COO at Resilient expanded, "Nigel joins us at an exciting time of rapid growth. We have been working closely with central and local health organisations over the past 12 months. Based upon trials and early successes we have developed compelling propositions that have proven to deliver real operational efficiencies."

Resilient reports accelerating growth

November 1st 2009: Resilient Networks plc completed the financial year to September 2009 showing sharply accelerating growth of new customers and revenue from its cloud based voice services for the enterprise. Revenue grew at 19%, while the company's flagship service SmartNumbers achieved 46% growth in recurring subscription revenue and now delivers 90% of overall revenue. The company continued its heavy investment program in extending its network capacity which has been expanded at over 300% per year for the last 3 years. The company further strengthened its relationships with its key resellers; especially BT in defense and finance, Regus in serviced offices and with new partners into the health and blue light sectors.

Geoffrey Paterson, CEO commented, "This has been a very encouraging year of achievement for the company with solid growth across all our market sectors.We are now delivering fast growing high quality revenue streams to our resellers as more and more large organisations deploy SmartNumbers for business continuity and organisational agility. Our current backlog alone will deliver a 52% growth in subscription revenue for the next 12 months. We look forward to accelerating growth in broadening markets."

Resilient Runners Half Marathon

October 11th 2009: Inspired by Oliver Dudley a team of 10 completed the 13.1 miles around 4 of London’s most famous parks. Darren Cole led the team home in a respectable 1:44:48 in the Royal Parks Foundation Half Marathon (www.royalparkshalf.com).

'Resilient Man' saves pilot

August 12th 2009: Irish Sea. Resilient’s very own intrepid explorer Oliver Dudley was in the news again for his part in the “One-In-A-Million Sea Crash Rescue”. Oliver was part of a team of charity rowers that went to the aid of a pilot who had crashed into the Irish Sea.

Resilient support Help for Heroes cycle ride

May 24th 2009: France. Resilient demonstrated their support for Help for Heroes by sponsoring 6 cyclists from BT to ride along the D-day beaches of France. The cyclists will collect money for the charity which supports injured servicemen and woman as they cycle between Cherbourg and Paris.

Teamphone renames to Resilient Networks plc

March 31st 2009: London. Teamphone announced today that the company's shareholders and board of directors approved a name change to Resilient Networks plc. The company has a proud history of 15 years of success with its software product 'Teamphone' deployed and resold by BT, France Telecom, Deutsche Telekom, Verizon, Siemens, Nortel and Ericsson.

The company has now decided to trade under a name that better reflects its activities as a service provider of highly survivable next generation voice services from the cloud.

James Foley, VP of Sales said "The company's flagship service 'SmartNumbers' is now delivering business continuity, business agility and regulatory compliance to a wide range of large enterprises that includes the Ministry of Defense, all of the UK high street banks, Serviced Offices, and more recently is available to 11,000 NHS sites".

Andrew Bale, Chief Operating Officer said "Our new name, Resilient Networks plc, re-enforces our values to our resellers as a reliable, flexible partner delivering creative new business focused services that solve strategic customer problems".

Geoffrey Paterson, CEO said "We want our resellers to share our vision of a partnership based on a flexible business model that will deliver new high quality revenue streams."

‘Resilient Man’ attempts world record

March 14th 2009: Antartica. Resilient have sponsored Oliver Dudley as he attempts a worlds first. Oliver plans to run 7 ultra marathons of 50km each in 7 days on all 7 continents starting in Antarctica. Oliver is running for the charity Kids Company based in South London, a charity that specialises in helping disadvantaged children. Previously Oliver rowed across the Atlantic as a team member of the 14 man crew that broke the 16 year old Guinness World Record – a record that had withstood 60 previous challenges.

BT launches 'Voice Continuity' solutions supplied by Resilient

February 2008: Voice communications are protected during business disruption with competitively-priced, secure services suitable for large and small organisations.

Smart Move for ISIS Equity Partners

October 2007: ISIS Equity Partners has signed with BT SmartNumbers and Hosted Voice for its telephony, saving the company space, money and management overhead and bringing them first class business continuity.

SmartNumbers service supports the FANY, London's emergency volunteers

July 2007: SmartNumbers today announced that it will be improving the communications of the First Aid Nursing Yeomanry (Princess Royal's Volunteer Corps), affectionately known as the FANY, with its SmartNumbers service. SmartNumbers will provide the FANYs dispersed teams of female volunteers with greater security and ensure they are more responsive in crisis situations.

 

Web design by Switch