Resilient and BT give boost to the Data Centre market
Voice boost to the data centre with immediate success.
21st February 2011: Resilient Networks plc today announced the launch of a major new service through BT. The new service, called BT smartnumbers Direct Connect, helps businesses derive further benefit from their data centre investments overcoming the omission of a critical communications service.
"Organisations recognise the benefits of centralising IT services in data centres in order to reduce overheads, deliver business continuity and improve business agility." comments Andrew Bale, COO, Resilient Networks plc. "With Direct Connect they are now extending these benefits to include their voice and fax communications. Significant early successes are testament to this."
Ray Stanton, Global Head, BT Business Continuity, Security, and Governance Capability Unit added, "BT smartnumbers has brought our customers an innovative and highly cost effective solution to a critical business problem - how to improve corporate wide resilience and gain greater flexibility from their vital voice services".
The service opens up a range of possibilities for organisations with a centralised strategy:
- Enables organisations to move from a localised to a corporate-wide business continuity strategy for both data and voice services.
- Offers the opportunity to reduce costs through infrastructure rationalisation, replacing dedicated site specific voice services with centralised services.
- Helps simplify reorganisation of offices and people through the removal of the restrictions associated with geographic numbers.
Leading industry experts BroadGroup Consulting see this as a boost to the data centre market. Steve Wallage, Managing Director, commented, "Many businesses have often simply not considered deploying voice services in their data centres, which are often short of space and power. There are also often internal issues in securing space in the data centre, with telecoms, IT and facilities management groups having different priorities. For many organizations, putting voice into the data centre can be both highly cost effective and makes strategic sense, and this market is likely to grow strongly."
Voicemail service for homeless people gets much-needed support from private sector
25th January 2011: St Mungo's and Tech4all have announced the signing of a three-year contract with Resilient Networks plc that will help to ensure that their innovative VoiceMail4All service will continue to keep homeless people “in touch and in control.”
VoiceMail4All is a one-of-a-kind messaging service that gives people without accommodation, or in unstable housing, a personal telephone number that looks just like a landline number and that they can hand out and retrieve messages from for free. This means the homeless person is able to receive crucial voicemail messages from people who can help them progress out of their situation, such as potential employers, accommodation and healthcare providers, benefits agencies or specialist support workers.
Set up by Tech4All and homelessness charity St Mungo's five years ago, the VoiceMail4All service has helped more than 2700 users, including new clients joining last year in Brighton and Leeds.
This new contract will see Resilient provide to St Mungo's and Tech4all an unlimited supply of smartnumbers™ voicemail boxes, available across the UK, for the next three years. Other homeless agencies or local authorities can then make the service available to homeless people by subscribing to the St Mungo's-managed service.
Phil de Montmorency, Director of Skills and Employment with St Mungo's said: “We at St Mungo's are delighted to be strengthening our relationship with Resilient Networks plc who were instrumental in creating the original VoiceMail4All mailbox system. The new contract means we'll be able to offer this vital service to more homeless people in a cost effective way that helps to ensure the project's long term sustainability. This is especially important, given concerns about the current economic climate and that more people may face the risk of becoming homeless as cuts are made across central and local government. It is reassuring to know that VoiceMail4All will continue to be there to help homeless people who have difficulties with mobiles due to loss or theft or a lack of credit and also as a complement to those who do use mobiles but who need a landline number for job search.”
Leigh, 22, from Hackney, is just one of those people: “I have found VoiceMail4All to be extremely useful, particularly for receiving messages regarding possible employment opportunities. Having a 020 number gave me the confidence to fill out applications and I have recently been accepted for an apprenticeship scheme with a well-known hairdressing salon, which I am enjoying immensely. Having the free voicemail means I can check for messages without worrying about how much it will cost me. I would highly recommend this service.”
Giles Keating, Chair of Trustees for Tech4all, said: “By making their voicemail platform available for free to the most vulnerable in society, Resilient Networks have demonstrated what we at Tech4all have always believed: that private sector companies can make an incredibly positive impact on their communities by sharing technology with the most disenfranchised people in those communities.”
Andrew Bale, COO, Resilient Networks said: “As a business based in central London we see the hardship many people find themselves in, through no fault of their own, on a daily basis. Resilient's
St Mungo's
St Mungo's exists to help single homeless people in London who have been or are in danger of sleeping rough. Steve is a great example of how smartnumbers has helped him get back on the ladder of life. Listen to his story.
Resilient Networks plc joins BT at BCM World Conference and Exhibition
3rd/4th November 2010: Resilient Networks plc and BT have teamed up under the BT smartnumbers banner as exhibitor and speaker at BCM 2010, which will be held at the Novotel London West Hotel and Convention Centre, Hammersmith, London, on the 3rd and 4th November.
BCM 2010: The event is brought to you by the Business Continuity Institute, the world's most eminent BCM institute, the BCM World Conference and Exhibition is the leading UK event and brings together an array of individuals from around the globe to learn and share their experiences of not only business continuity but risk management, resilience, and crisis management.
For further information visit www.bcm2010.com
Andrew Bale to speak on the critical importance of voice.
9 September 2010: Andrew Bale, COO of Resilient Networks plc, will be speaking at CSARN's forthcoming event on Homeland Resilience, on 16 September 2010. The event will be attended by senior security and contingency planners from over 100 top UK business and public sector organisations. Andrew will be discussing the role of voice services in delivering safer and more resilient business environments. He will be exploring the people and infrastructure challenges faced by organisations wishing to provide sustainable and secure inbound telephony services. And the approaches that can be adopted to achieve more agile, resilient and customer focussed organisations.
For more information on the event please go to www.CSARN.org.
Resilient becomes first Orange partner with the launch of smartnumbers to the healthcare sector.
25th July 2010: Today, Resilient Networks plc announced its partnership with Orange and the launch of Orange smartnumbers to the healthcare sector. This is the first such partner service to be launched by Orange in the UK and the first healthcare specific service from a mobile operator aimed at improving patient care and increasing internal efficiency through cutting the time it takes to contact healthcare professionals familiar with the case.
The launch signifies the operator’s first activity in the UK healthcare industry, and the first service of its kind here by any mobile operator. Orange has had a dedicated healthcare division in Europe for four years, and has a ten-year legacy in the healthcare sector. Recognising the huge potential for mobile communications to improve efficiencies for healthcare professionals, and ultimately patient care, Orange is building on its experience by offering smartnumbers to improve how the UK communicates with its healthcare professionals.
"Resilient is an established, trusted, partner for communications providers. This partnership further demonstrates this. Working with Orange during these difficult economic times presents a perfect opportunity for us to demonstrate that value for money, efficiency savings, and improved service can all be achieved through more joined-up communications that accelerate change." commented Geoffrey Paterson, CEO, Resilient Networks plc.
Resilient Networks joins CSARN the UK's leading business security and resilience network.
28th June 2010: To demonstrate a continued commitment to helping organisations strengthen their business continuity plans, Resilient Networks, the people behind smartnumbersTM, is pleased to announce membership of City Security and Resilient Networks (CSARN) the UK’s leading business security and resilience network.
CSARN brings together public and private sector leaders as a not-for-profit enterprise whose stakeholders are empowered to be better prepared and commercially networked.
"CSARN's growing membership demonstrates how seriously organisations are taking business continuity and resilience. Members want to be better prepared, and a great way to help them achieve this is through public and private sector sharing real experiences." comments David Collins, VP of Marketing, Resilient Networks.
"Through CSARN we can engage with organisations who wish to learn how they can strengthen the resilience of their critical voice infrastructure. There is as lack of awareness of the issues and choices they face. Voice continuity is gaining increasing focus as it is a key service people rely on in the event of a crisis."
City Security & Resilience Networks (CSARN) Conference sponsorship
7th May 2010: Resilient Networks plc and BT have teamed up under the BT brand as conference sponsor for CSARN Wales, due to be held at the Millenium Standium, Cardiff, on the 26th January.
CSARN Wales / Business Continuity Resilience Conference: This event brings together senior decision makers from the emergency services, business, police and political communities in Wales and the wider UK to promote business recovery and resilience. Keynote speaker is Carwyn Jones, The First Minister for Wales.
For further information visit
www.csarn.org
Voice service delivery can speed business transformation
and reduce costs.
April 2010: In this year’s Spring issue of the Central Government Procurement Review, Resilient’s David Collins argues that a well thought through approach to voice service delivery can speed business transformation and reduce costs.
The publication is distributed to senior managers and directors throughout the civil service across all government departments and executive agencies.
For further information about the Central Government Procurement Review visit:
http://www.searchmedia.co.uk/publications/central_government/
Improving communications in the Healthcare community
30-31st March 2010: This year's Wireless Communications in Healthcare event (to be held at the Institute of Physics, London) looks into the various aspects of implementing wireless solutions in the modern health sector. Andrew Bale, COO at Resilient Networks plc, will add weight to the debate with a presentation on how significant service improvements and cost savings can be made. Andrew's key focus will be to explore how the delivery of team-based communications services in the healthcare sector can enhance the provision of personalised care in the community and drive cost efficiencies.
For further information visit
http://www.landmobile.co.uk/conference.html
Emergency Planners highlight the need for improvements to voice services as severe weather takes its toll on public sector workers
22nd February 2010: Resilient Networks today announced the results of a survey amongst emergency planners who attended the recent Civil Contingencies 2010 Conference. The results highlight the disruption to public services caused by the recent severe weather. It also signals the need for improvements to how voice services are delivered to ensure continuity when workers are unable to reach their normal place of work.
The survey reveals how high level contingency planners, from local authorities, emergency services, government departments and agencies, have been impacted by the recurring instances of extreme weather in the UK over the last two years. 77% stated that severe weather had an impact on their organisation’s operational effectiveness. This contrasted with rising tide events such as pandemics at 37% and terrorist attacks at 22%. 68% stated that they had been impacted by infrastructure failures such as transportation and power outages, highlighting a causal link between such failures and severe weather.
Voice services provided to the public and other public sector departments were considered one of the key services that needed be maintained in the event of a disruption. With 72% stating that losing all telecommunications would have a very significant impact upon their organisation. However, 68% of respondents reported that their staff cannot continue to be contacted on their usual office number if they were unable to reach their place of work.
"The problems caused by the recent severe weather highlights the critical importance of voice communications in the public sector. This is especially acute for groups such as the elderly who are dependent upon the telephone as their primary means of communication," commented Andrew Bale, Chief Operating Officer at Resilient Networks. "This research throws light on just how dependent many of our public sector workers are on being able to reach one physical location to receive calls," added Bale, "It signals the need for improvements to the management of inbound voice services so teams and individuals can continue to handle calls wherever they can be most effective."
The survey was conducted by Resilient Networks at Civil Contingencies Conference 2010 on 26 January 2010. A total of 71 respondents with responsibility for emergency planning participated in the survey. They represent public sector organisations ranging from local councils, primary care trusts, government departments, agencies and the emergency services.
Resilient Networks plc partners with BT to sponsor
Civil Contingencies 2010
26th January 2010: Resilient Networks plc and BT have teamed up under the BT smartnumbers banner as main conference sponsor for Civil Contingencies 2010, due to be held at the QEII Conference Centre London on the 26th January.
Civil Contingencies 2010: Tackling Tomorrows Threats will build on the success of Civil Contingencies 09, this sell out event saw over 400 key decision makers from within the Cabinet Office and across the public, private and third sectors for a major summit which proved to be a milestone in the sector.
For further information visit www.govnet.co.uk/civil
O2 ‘s Head of Health Sector Development, Nigel Dean, joins Resilient Networks plc
December 7th 2009: Resilient Networks plc today announced that Nigel Dean, previously Head of Health Sector Development at 02, has joined Resilient as Head of Health Sector sales.
Nigel joins Resilient after 10 years with mobile operator O2 (part of the global Telefonica Group) where he filled a number of high profile sales and new business development roles. Latterly Nigel was solely responsible for driving O2’s successful move into the health sector focusing upon e-Health initiatives, including innovations in Telecare and Telehealth.
In his new role Nigel will be responsible for forging new partnerships and together building high quality revenue streams. Geoffrey Paterson CEO, Resilient Networks plc commented, "Nigel’s insight and experience gained from his time with O2 will be very valuable to us." Paterson continued, "Resilient, like O2, is very focused upon delivering real value to the health sector through reduced costs and helping to improve how clinicians and non-clinical staff communicate. I am very pleased to welcome Nigel to our team".
Andrew Bale, COO at Resilient expanded, "Nigel joins us at an exciting time of rapid growth. We have been working closely with central and local health organisations over the past 12 months. Based upon trials and early successes we have developed compelling propositions that have proven to deliver real operational efficiencies."
Resilient reports accelerating growth
November 1st 2009: Resilient Networks plc completed the financial year to September 2009 showing sharply accelerating growth of new customers and revenue from its cloud based voice services for the enterprise. Revenue grew at 19%, while the company's flagship service smartnumbers achieved 46% growth in recurring subscription revenue and now delivers 90% of overall revenue. The company continued its heavy investment program in extending its network capacity which has been expanded at over 300% per year for the last 3 years. The company further strengthened its relationships with its key resellers; especially BT in defense and finance, Regus in serviced offices and with new partners into the health and blue light sectors.
Geoffrey Paterson, CEO commented, "This has been a very encouraging year of achievement for the company with solid growth across all our market sectors.We are now delivering fast growing high quality revenue streams to our resellers as more and more large organisations deploy smartnumbers for business continuity and organisational agility. Our current backlog alone will deliver a 52% growth in subscription revenue for the next 12 months. We look forward to accelerating growth in broadening markets."
Resilient Runners Half Marathon
October 11th 2009: Inspired by Oliver Dudley a team of 10 completed the 13.1 miles around 4 of London’s most famous parks. Darren Cole led the team home in a respectable 1:44:48 in the Royal Parks Foundation Half Marathon (www.royalparkshalf.com).
'Resilient Man' saves pilot
August 12th 2009: Irish Sea. Resilient’s very own intrepid explorer Oliver Dudley was in the news again for his part in the “One-In-A-Million Sea Crash Rescue”. Oliver was part of a team of charity rowers that went to the aid of a pilot who had crashed into the Irish Sea.
Resilient support Help for Heroes cycle ride
May 24th 2009: France. Resilient demonstrated their support for Help for Heroes by sponsoring 6 cyclists from BT to ride along the D-day beaches of France. The cyclists will collect money for the charity which supports injured servicemen and woman as they cycle between Cherbourg and Paris.
Teamphone renames to Resilient Networks plc
March 31st 2009: London. Teamphone announced today that the company's shareholders and board of directors approved a name change to Resilient Networks plc. The company has a proud history of 15 years of success with its software product 'Teamphone' deployed and resold by BT, France Telecom, Deutsche Telekom, Verizon, Siemens, Nortel and Ericsson.
The company has now decided to trade under a name that better reflects its activities as a service provider of highly survivable next generation voice services from the cloud.
James Foley, VP of Sales said "The company's flagship service 'smartnumbers' is now delivering business continuity, business agility and regulatory compliance to a wide range of large enterprises that includes the Ministry of Defense, all of the UK high street banks, Serviced Offices, and more recently is available to 11,000 NHS sites".
Andrew Bale, Chief Operating Officer said "Our new name, Resilient Networks plc, re-enforces our values to our resellers as a reliable, flexible partner delivering creative new business focused services that solve strategic customer problems".
Geoffrey Paterson, CEO said "We want our resellers to share our vision of a partnership based on a flexible business model that will deliver new high quality revenue streams."
‘Resilient Man’ attempts world record
March 14th 2009: Antartica. Resilient have sponsored Oliver Dudley as he attempts a worlds first. Oliver plans to run 7 ultra marathons of 50km each in 7 days on all 7 continents starting in Antarctica. Oliver is running for the charity Kids Company based in South London, a charity that specialises in helping disadvantaged children. Previously Oliver rowed across the Atlantic as a team member of the 14 man crew that broke the 16 year old Guinness World Record – a record that had withstood 60 previous challenges.
BT launches 'Voice Continuity' solutions supplied by Resilient
February 2008: Voice communications are protected during business disruption with competitively-priced, secure services suitable for large and small organisations.
Smart Move for ISIS Equity Partners
October 2007: ISIS Equity Partners has signed with BT smartnumbers and Hosted Voice for its telephony, saving the company space, money and management overhead and bringing them first class business continuity.
SmartNumbers service supports the FANY, London's emergency volunteers
July 2007: smartnumbers today announced that it will be improving the communications of the First Aid Nursing Yeomanry (Princess Royal's Volunteer Corps), affectionately known as the FANY, with its smartnumbers service. smartnumbers will provide the FANYs dispersed teams of female volunteers with greater security and ensure they are more responsive in crisis situations.