+44 (0)20 3162 3000 info@resilientplc.com

Media Resources

  • Harnessing the potential of PSN
  • Messier Bugatti Dowty
  • Resilient Strengthens Board

Resilient Networks makes the Business Continuity Awards shortlist

Great news! We’ve made the shortlist this year in two categories. Specialist company of the year and most innovative solution of the year for our Direct Connect offering. Thanks to BT and our loyal customers for providing us with great references. We’re looking forward the awards dinner on the 30th May. Here’s hoping we’ll win an award!! You can view the full shortlist here http://www.cirmagazine.com/businesscontinuityawards/

 … Read More

Posted in BT, Uncategorized, Tagged , , | 0 comments

Unleashing the potential of the “network of networks”

The PSN has all the right intentions and the initiative should be applauded for that. Yet, at the same time, its potential stretches far beyond cost savings and simplified procurement. It could, and should, be viewed as a beacon of innovation that can enable collaboration, the realisation of true shared services and one that can drive a common compliance process across the sector. In our new our white paper, we discuss, as with many things in the public sector, just how can it be made to reach its true potential.… Read More

Posted in Applcations Development, BT, Company, Development, Finance, HR, Mobile, NHS, Orange/EE, PSN, Public Sector, Sales, Scripting, Software Development, Uncategorized, Tagged , , , , | 0 comments

Is the contact centre ready for today’s consumer?

More > how prepaed - headset

The contact centre market is experiencing increased pressure to rise to more complex customer demands in a harsh market. I want to explore these demands and ask if investment in new technology is the key to meeting these demands.

Dated views of the contact centre industry are being shattered by a return of the industry to the UK, increasingly innovative technologies and a demand for expert advice over phone. The industry in the UK is not only defying the economic climate, but is even becoming a strategic keystone for businesses that have not fared so well in the downturn.

We are seeing an increased number of channels through which customers can interact with their suppliers.… Read More

Posted in Company, Tagged , , | 0 comments

Talk of shared services in the public sector abound

More > psn-banner

This week saw the government announce a target of £600m savings from shared services as part of the recently published Next Generation Shared Services Strategic Plan.

On first glance at the headline I thought this related to the cost savings promised from the Public Services Network (PSN). In fact it refers to a separate programme focussed upon reducing public sector back-office administration costs.

The PSNGB, of which Resilient is a member, holds the strong belief that the real value delivered by the PSN is the removal of barriers to public sector innovation and the resultant transformation of front-line services.  This was picked up by Government Computing in an article published just before Christmas.  … Read More

Posted in PSN, Public Sector, Tagged , , , | 0 comments

Lessons learnt from Sandy

More > sandy3

With the continued threat of flooding here in the UK, James Foley examines the impact of Hurricane Sandy and the lessons that we here in the UK can learn from it.

It is now two months since Hurricane Sandy barrelled up the east coast of the US and caused such devastation to the New York metropolitan area.  The loss of life and the damage to buildings and infrastructure is well documented – the final bill of which is expected to top $100bn, roughly the equivalent to the direct damages caused by the 9/11 terrorist attacks.

What isn’t as well documented is the equally significant impact this storm had on the phone and communication services in and around New York, and what lessons must be learned from this.  … Read More

Posted in BT, Finance, Orange/EE, Tagged , , , , , | 0 comments