Customer Case Studies

More than 250,000 users across more than 5,000 European corporations rely on SmartNumbers™ for mission-critical telephony

SmartNumbers™ provides large enterprises with business continuity and business agility voice services and is widely deployed by large organisations such as banks, government and defence who seek to speed business transformation and compliance.

Accenture

Flexible Working

Reduced the cost of mobiles for project teams across the UK and Europe

BEA

Virtual Contact Centre

Built a follow the sun helpdesk with built in business continuity

BT Group

Flexible Working

Supported hot desking and home working for over 15,000 employees

Clearing Banks

Virtual Branch Switchboard

Simplified business transformation across 1,900 branches

France Telecom

Flexible Working

Originally deployed for hot desking, the service was invaluable simplifying re-organisation following acquisitions

Future Travel

Virtual Contact Centre

Co-Op Travel Group's subsidiary with over 630 ABTA-certified agents, is the largest home-based virtual contact centre in the UK

ICAS

Virtual Contact Centre

Business critical connection to home-based counsellors for 24/7 post-trauma employee counselling

ISIS Equity Partners

Business Continuity

Improved directory based communication to and between professionals who are always on the move

mediaedge:cia

Business Continuity

Improved business continuity and reduced CAPEX on companywide voice services

Microsoft

Flexible Working

Desk sharing and flexible working delivered reduced office costs at their Reading campus

Ministry of Defence

Flexible Working

SmartNumbers™ deployed as MoD standard for flexible working across the UK and Europe

NHS

Flexible Working

Patients receive a higher standard of service and midwives no longer need to give out personal numbers to always be contactable

St Mungo's

Voicemail

St Mungo's exists to help single homeless people in London who have been or are in danger of sleeping rough

Threshers

Voicemail and Announcements

Efficient broadcasting of important messages and promotions to their network of 2,590 stores

Travel West Midlands

Virtual Contact Centre

Provides detailed, real-time, management information reports on call handling and out-of-hours calls