Resilient Networks plc
We deliver smart voice services. We specialise in the management and the most effective delivery of incoming calls made to large organisations - where every call may be critical.
Today, we are a trusted provider to some of the UK’s largest organisations in both the public and private sectors.
Testimonials
For us, the BT Voice Continuity Directed Recovery service works out at less than 10 pence per day per covered user. That's a small price to pay for the peace of mind it brings.Colin McEwan - 13/06/12
smartnumbers avoided the £25m cost of a new officeMinistry of Defence
Voice continuity coupled with other resilience mechanisms, now means we're as disaster-proof as it's possible to be.T Seaber, Cambridgeshire FRS
We immediately saw a 10 per cent improvement in our time to answer, which means that our people are being more productive.Rob Causer, BT Operate
In future we will need to squeeze more people into all our buildings.Tony McMahon, MOD
smartnumbers is reliable, flexible and easy-to-use.Dawn Mellor, Manager, ICAS
In the longer term, once the solution is rolled out to all 4,500 employees, savings of up to 40 per cent are expected.Telecoms Manager, HM Government
It enables us to essentially become our own telecoms operatorHSBC
smartnumbers is reliable, flexible and easy-to-use.Dawn Mellor, ICAS
We used to give phone numbers to people dependent on what building they worked in. Now we give offer smartnumbers to individuals it's so much more flexible.Dave Stubbs, MOD
The service provides GPs and nurses with immediate access to the specialist care and knowledge base that their patients require.Dr Partha Kar, SDMS
The switchover was very smooth. We had a project manager who was absolutely brilliant .......John Bromley, Commerzbank
Orange smartnumbers allows us to provide an improved level of service to our customers, enabling them to reach help as quickly and efficiently as possibleJane Gee, M-B-D
I know that if we cannot make it into the building, both calls and faxes from clients will continue to flow without interruption.Matt Hernandez, ISIS EP
The switchover was very smooth. We had a project manager who was absolutely brilliant .......John Bromley, Commerzbank
Call abandonment rates have plummeted, showing a substantial improvement in customer service.Rob Fraser, J Sainsbury plc
Our Partners
Working in partnership with service providers such as BT, Orange and Regus we deliver voice communications solutions to customers in both the Public and Private Sectors. Together we seek to empower our clients to get the best out of voice communications and keep them one step ahead.
